Brisbane
On Call Officer
- Job type:
- Part-time
- Category:
- Support Services
SCSS is seeking a dedicated and proactive On-Call Officer to join our team, providing after-hours support for both CYF and NDIS services.
About Us:
At Southern Cross Support Services (SCSS), we are dedicated to providing exceptional support and care for individuals with disabilities. Our mission is to empower and uplift those we serve, creating a positive and inclusive environment that enhances their quality of life. As a valued member of our team, you will play a crucial role in ensuring our services run smoothly and efficiently.
About the Role:
As an On-Call Officer, you will be the first point of contact for staff managing incidents and unpredictable events outside normal managerial hours. Your leadership will ensure best-practice standards are upheld while supporting the safety and wellbeing of staff, young people, and NDIS participants during critical situations.
Key Responsibilities:
How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.
At Southern Cross Support Services (SCSS), we are dedicated to providing exceptional support and care for individuals with disabilities. Our mission is to empower and uplift those we serve, creating a positive and inclusive environment that enhances their quality of life. As a valued member of our team, you will play a crucial role in ensuring our services run smoothly and efficiently.
About the Role:
As an On-Call Officer, you will be the first point of contact for staff managing incidents and unpredictable events outside normal managerial hours. Your leadership will ensure best-practice standards are upheld while supporting the safety and wellbeing of staff, young people, and NDIS participants during critical situations.
Key Responsibilities:
- Provide responsive support, guidance, and debriefing to Residential Care Workers (RCWs) and NDIS Support Workers during after-hours incidents.
- Ensure compliance with therapeutic and safety plans, policies, and legislative requirements.
- Oversee critical incident reporting and property maintenance needs arising outside of hours.
- Collaborate with external stakeholders, such as Child Safety After Hours and Emergency Services.
- Deliver coaching and role modelling in applying Therapeutic Crisis Intervention (TCI) principles.
- Experience in the Human Services/Community Services sector.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Excellent communication and interpersonal skills.
- Flexibility to work after-hours, including nights, weekends, and holidays.
- Blue Card for Working with Children (or eligibility to apply).
- NDIS Worker Screening Check and LCS2 (or eligibility to apply).
How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.