Brisbane
Customer Success Manager
- Job type:
- Permanent / Full Time
- Category:
- Support Services
Are you ready to lead change in a transforming industry? Can you inspire teams and innovate for the future? Want to make a real difference for clients
Are you ready to lead the way in customer success?
Do you thrive on building strong relationships and driving meaningful change?
Are you passionate about improving the lives of clients while supporting a dynamic team?
If this sounds like you, we’d love to hear from you!
At Access Support Coordination, we’re transforming how we deliver support services to our clients. As part of this growth, we’re excited to introduce a key leadership position: Customer Success Manager.
About the Role
As our Customer Success Manager, you’ll take the lead in shaping and enhancing the participant experience while supporting and guiding a dedicated team. This is your opportunity to make a tangible difference, not just for our clients but for a collaborative, high-performing team.
Your responsibilities will include:
We’re seeking a proactive, collaborative leader who:
How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.
Do you thrive on building strong relationships and driving meaningful change?
Are you passionate about improving the lives of clients while supporting a dynamic team?
If this sounds like you, we’d love to hear from you!
At Access Support Coordination, we’re transforming how we deliver support services to our clients. As part of this growth, we’re excited to introduce a key leadership position: Customer Success Manager.
About the Role
As our Customer Success Manager, you’ll take the lead in shaping and enhancing the participant experience while supporting and guiding a dedicated team. This is your opportunity to make a tangible difference, not just for our clients but for a collaborative, high-performing team.
Your responsibilities will include:
- Leading the Customer Journey: Overseeing seamless onboarding, proactive engagement, and long-term retention strategies to improve outcomes for participants.
- Driving Growth Strategies: Expand our reach and building awareness of our services while ensuring sustainable growth. Developing innovative approaches to manage demand.
- Managing and Mentoring: Directly managing the Customer Success Team and fostering a collaborative, high-performance environment.
- Building Stakeholder Relationships: Developing partnerships with referral networks and key stakeholders like OPG and Child Safety to support smoother processes and better participant outcomes.
- Enhancing Operational Excellence: Identifying and implementing process improvements to reduce barriers, streamline operations, and allow staff to focus on client-facing work.
- Quality Assurance: Monitoring the quality of services provided to participants, ensuring compliance with best practices, and implementing continuous improvement initiatives.
- Be at the Forefront of Change: Join an organisation that understands the industry is transitioning, not declining. We are committed to leading this evolution and setting the standard for sustainable, high-quality service delivery.
- Make a Difference: Play a pivotal role in shaping how we support clients during this dynamic period of growth and transformation.
- Join a Leading Provider: As one of the largest providers in Queensland, we are dedicated to maintaining our reputation for excellence and delivering meaningful outcomes for clients and communities.
- Collaborate and Innovate: Work within a forward-thinking organisation that values innovation, embraces fresh ideas, and supports your contributions to our collective success.
- Supportive and Dynamic Team: Be part of a team that recognises your expertise, fosters creativity, and provides opportunities for growth and development.
We’re seeking a proactive, collaborative leader who:
- Has experience leading similar initiative and delivering outcomes.
- Thrives on building relationships and fostering strong networks.
- Brings innovative thinking and a solutions-focused approach to challenges.
- Is passionate about improving processes and creating efficiencies.
How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.