Bundaberg
Customer Success Consultant
- Job type:
- Part-time
- Category:
- Support Services
Looking to showcase your customer service expertise while maintaining a fantastic work-life balance? This is the perfect role for you!
At Access Support Coordination (ASC), we’re seeking a Customer Success Consultant who thrives on delivering exceptional customer experiences. You’ll play a key role in managing referrals, onboarding new clients, and ensuring seamless service delivery. Your financial acumen and ability to work with internal systems will be highly valued as you support billing processes and contribute to operational efficiency.
This role is ideal for someone with customer service, relationship management experience who wants a meaningful and flexible career. NDIS knowledge is an advantage but not essential, just a passion for customer success and problem-solving!
What You’ll Be Doing:
Experience in customer success, client support, or case management (2+ years preferred).
Excellent communication and problem-solving skills.
Proficiency in MYOB (for internal billing processes).
Ability to track, report, and analyse data to drive service improvements.
A team player with a proactive, customer-first mindset.
Understanding of the NDIS and its processes.
Be part of a team that’s making a real difference in your region!
If you are passionate about making a difference and possess the qualifications and skills outlined above, we want to hear from you! Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.
This role is ideal for someone with customer service, relationship management experience who wants a meaningful and flexible career. NDIS knowledge is an advantage but not essential, just a passion for customer success and problem-solving!
What You’ll Be Doing:
- Guiding people through their NDIS journey – making the process simple and stress-free.
- Creating a welcoming onboarding experience for new customers, ensuring they feel supported from day one.
- Managing referrals from key stakeholders such as NDIA, OPG, Child Safety, and internal teams.
- Building and maintaining strong relationships with customers and our industry partners.
- Supporting internal billing processes related to NDIS plans (MYOB experience highly regarded).
- Contributing to data-driven service improvements by tracking customer satisfaction and service utilisation.
- Collaborating with internal teams to drive better outcomes for our customers.
Experience in customer success, client support, or case management (2+ years preferred).
Excellent communication and problem-solving skills.
Proficiency in MYOB (for internal billing processes).
Ability to track, report, and analyse data to drive service improvements.
A team player with a proactive, customer-first mindset.
Understanding of the NDIS and its processes.
Be part of a team that’s making a real difference in your region!
If you are passionate about making a difference and possess the qualifications and skills outlined above, we want to hear from you! Please apply now or submit any enquiries to email hidden; JavaScript is required!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.